Job Purpose  

Reporting to the Team Lead, Clinical Rehabilitation, the successful candidate will work closely with a collaborative team of therapists, assistants, volunteers, and support staff, as well as the Director, Community Rehabilitation and Wellness Programs. 

Duties and Responsibilities 

• Implement client programs developed by Physiotherapists, Occupational Therapists, and Speech-Language Pathologists 

• Facilitate and/or support group rehabilitation sessions, both in-person and virtually 

• Provide training and ongoing support to volunteers, including summer students and support workers 

• Ensure a safe and positive environment for both clients and volunteers 

• Organize and coordinate caseloads, including client planning meetings, training, appointments, and maintaining an accurate scheduling calendar 

• Liaise with therapists, the Team Lead, Clinical Rehabilitation, and the Director, Community Rehabilitation and Wellness Programs to discuss client progress and address any concerns 

• Report any safety concerns involving clients or equipment to the Team Lead, Clinical Rehabilitation, and/or the Director, Community Rehabilitation and Wellness Programs 

• Perform basic administrative tasks such as responding to client calls or emails, entering chart notes, and completing other tasks as assigned by the Team Lead, Clinical Rehabilitation 

• Advocate for individuals with brain injuries and support ARBI’s mission by promoting awareness and education within the community and healthcare settings 

 

Qualifications 

• Diploma or Degree in a rehabilitation-related field (e.g., Therapy Assistant)  

• Minimum 2 years’ experience in neuro-rehabilitation strongly preferred 

• Current CPR and First Aid certification 

• Proficient with technology used for virtual rehab sessions, scheduling, documentation, and team communication (e.g., Microsoft 365, video platforms, charting systems) 

• Strong organizational skills with the ability to manage multiple client needs, schedules, and communication streams 

• Excellent interpersonal and communication skills to support clients, families, and interdisciplinary team members 

• Ability to work independently while incorporating direction and feedback from the clinical team 

• Understanding of professional boundaries and commitment to client confidentiality 

• Flexible, positive, and collaborative approach to supporting a client-focused rehabilitation environment 

• Ability to provide a current Police Information Check with Vulnerable Sector Search 

Competencies 

Approachability
Easy to approach and talk to; spends the extra effort to put others at ease; is sensitive to and patient with the interpersonal anxieties of others; is a good listener. 

Compassion
Genuinely cares about people; is concerned about their work and personal challenges; demonstrates empathy and is ready to help. 

Developing Direct Reports & Others
Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of team members’ career goals and facilitates their development. 

Ethics & Values
Embodies organizational values; serves as a role model, ensuring alignment of work with the organization’s mission and vision. 

Interpersonal Savvy
Builds constructive and effective relationships; manages conflict effectively and can defuse tense situations comfortably. 

Priority Setting
Focuses on what is important; can quickly sense what will help or hinder achieving goals and creates strategies to overcome obstacles. 

Working Conditions
The role may involve working in emotionally or physically demanding environments, depending on the program. 

Physical Requirements
This role may require occasional lifting and physical effort. Driving may also be required; candidates must have a valid driver’s license and access to a reliable vehicle, if applicable. 

Direct Reports 

Occasionally leading volunteers

Your Opportunity 

Reporting to the Team Lead, Support for Community Living (SCL), the Community Living & Access Assistant (CLA) plays a vital role in enhancing the independence, well-being, and quality of life of adults living with acquired brain injury. 

Working closely with a multidisciplinary team, the CLA supports the delivery of individualized recreation and community-based programming that promotes meaningful participation, skill development, and community inclusion. This role assists with planning, implementing, and evaluating client-centered activities while fostering positive relationships with clients, families, volunteers, students, and community partners. 

The Community Living & Access Assistant provides one-on-one and group support in a variety of settings, including ARBI, clients’ homes, and throughout the community. The successful candidate also assists with program coordination, transportation planning, documentation, and volunteer support while ensuring a safe, welcoming, and inclusive environment for all participants. 

 

This is a fixed-term position ending March 31, 2027, with the possibility of extension based on funding and organizational needs. 

 

This role offers the opportunity to: 

• Make a meaningful difference in the lives of adults living with acquired brain injury 

• Support clients in achieving greater independence and community participation 

• Work within a collaborative, multidisciplinary, and mission-driven team 

• Build strong relationships with clients, families, volunteers, and community partners 

• Contribute to innovative, client-centered community rehabilitation programming 

 

What you bring: 

The ideal candidate is compassionate, energetic, and committed to helping individuals achieve meaningful participation in their communities. They enjoy building positive relationships, encouraging independence, and supporting clients in reaching their personal goals through recreation, community engagement, and individualized support. 

You are someone who is adaptable, organized, and confident working independently while collaborating with a multidisciplinary team. You demonstrate professionalism, sound judgment, and a commitment to providing respectful, person-centered care in a variety of community settings. 

Key attributes include: 

• Strong interpersonal and relationship-building skills 

• Compassion and respect when supporting adults with acquired brain injury 

• Ability to motivate and encourage client participation and independence 

• Strong communication and teamwork skills 

• Flexibility and adaptability in dynamic community environments 

• Excellent organizational and time-management skills 

• Ability to work independently while exercising sound judgment 

• Commitment to creating safe, inclusive, and engaging experiences for clients 

• Commitment to ARBI’s mission and client-centered approach 

 

Key responsibility areas: 

1. Client Support & Program Delivery – 60% 

Responsible for providing direct client support through individualized and group programming that promotes independence, community participation, and overall well-being for adults living with acquired brain injury. 

• Support adults with acquired brain injury in activities that promote independence at ARBI, home, and in the community. 

• Assist in developing, implementing, and evaluating individualized SCL programming and facilitate individual/group sessions. 

• Provide respectful personal care assistance and support clients during community outings, including transportation coordination. 

• Foster a safe, supportive, and engaging environment that promotes meaningful participation. 

 

1. Collaboration & Communication – 25% 

Responsible for collaborating with the interdisciplinary team, families, caregivers, and volunteers to ensure coordinated, client-centered service delivery. 

• Collaborate with the multidisciplinary team under the direction of the Team Lead, Support for Community Living (SCL), to support individualized client goals. 

• Liaise with the Clinical Rehabilitation team and Team Lead, SCL, to monitor client progress and address emerging needs. 

• Communicate regularly with family members, caregivers, and residential support teams to ensure coordinated care and address client-related concerns. 

• Build positive relationships with community partners to support client participation and inclusion where appropriate. 

• Provide orientation, training, and day-to-day guidance to volunteers and students, ensuring safe, effective, and meaningful participation in programming. 

 

1. Administration & Professional Development – 15% 

Responsible for supporting the effective delivery of programs through administrative tasks, documentation, and ongoing professional development. 

• Complete administrative tasks including scheduling, documentation, reporting, and program support. 

• Maintain accurate and timely client and program records in accordance with organizational standards. 

• Participate in ongoing learning and professional development activities to enhance knowledge and skills. 

• Support student placements and contribute to program quality improvement initiatives as needed. 

• Perform other related duties as assigned by the Team Leads and Director, Community Rehabilitation and Wellness Programs. 

 

Qualifications:  

• Diploma or degree in Rehabilitation, Human Services, or a related field; equivalent experience may be considered 

• Training or experience as a Therapy Assistant is preferred 

• Experience working with individuals in neurorehabilitation or with acquired brain injury is preferred but not required 

• Competence in group facilitation and person-centered program delivery is required 

• Strong interpersonal and communication skills, with the ability to work collaboratively as part of a multi-disciplinary team 

• Comfortable supporting clients with personal care needs as required 

• Valid Class 5 operator’s license and access to a reliable vehicle 

• Valid vehicle insurance with a minimum of $2 million liability coverage, updated annually; insurance must indicate the vehicle is used for business purposes 

• Current CPR and Standard First Aid certification 

• Successful completion of a Vulnerable Sector Check 

• Proficient in basic computer skills, including Microsoft Office (e.g., Outlook, Word, Excel); familiarity with Jane software is considered an asset. 

 

Application Deadline:   

This position will remain open until a suitable candidate is found. Applications will be reviewed on a rolling basis. 

 

Please forward cover letter and resume to: 

Amie Matthews 

Team Lead, Support for Community Living 

E-mail: careers@arbi.ca 

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

Your Opportunity 

Reporting to the Director of Operations, People & Culture, the Executive Operations Assistant provides administrative and coordination support to the Executive Director and Leadership Team to ensure smooth organizational operations and strong internal processes. This role supports internal governance and documentation processes, including preparing materials and maintaining records related to leadership and organizational oversight. The position also supports People & Culture documentation, internal coordination, executive administration, and organizational communication, helping to ensure accuracy, organization, confidentiality, and efficiency across the Association for the Rehabilitation of the Brain Injured (ARBI). 

This position provides the opportunity to: 

• Support executive leadership in advancing ARBI’s mission and organizational priorities. 

• Contribute to effective governance through Board, committee, leadership, and governance-related meeting administration. 

• Support recruitment, onboarding, employee documentation, and People & Culture initiatives that contribute to a positive employee experience. 

• Maintain accurate, accessible, and well-organized organizational documentation and resources. 

• Assist with ACDS accreditation, quality improvement initiatives, and other corporate priorities. 

• Contribute to efficient day-to-day operations through executive, organizational, and administrative coordination. 

• Work within a collaborative, mission-driven organization committed to improving the lives of adults living with acquired brain injury. 

 

What you bring: 

The ideal candidate is a highly organized, approachable, and service-oriented professional who enjoys supporting others, coordinating administrative processes, and creating systems that help an organization operate effectively. 

You are someone who thrives in a collaborative environment, manages competing priorities with confidence, and takes pride in producing accurate and high-quality work. You demonstrate professionalism, discretion, and strong interpersonal skills when supporting leaders, employees, candidates, Board members, and external stakeholders. 

You are comfortable working independently while collaborating with others, anticipate administrative needs, and approach your work with sound judgment, accountability, and a commitment to ARBI’s mission and values. 

 

Key responsibility areas: 

1. People & Culture Support – 30%

Responsible for supporting recruitment, onboarding, employee documentation, and administrative processes that contribute to effective People & Culture operations and a positive employee experience. 

• Support recruitment activities, including posting vacancies, receiving and pre-screening applications, scheduling interviews, and coordinating communication with candidates and hiring managers. 

• Serve as a primary administrative contact for candidates, providing a professional, responsive, and welcoming candidate experience. 

• Prepare employment offers, agreements, onboarding documentation, and employment-related correspondence under the direction of the Director, Operations, People & Culture. 

• Coordinate pre-employment requirements, including reference checks, Police Information Checks, credential verification, and required employment documentation. 

• Coordinate employee onboarding and offboarding activities while maintaining accurate, confidential personnel records and HR documentation. 

• Support staff engagement, training, recognition activities, compliance tracking, and other People & Culture initiatives. 

 

2. Governance Administration – 30%

Responsible for supporting effective governance through the coordination of Board, committee, leadership, and governance-related administration and documentation. 

• Coordinate logistics for Board, Board Committee, Leadership Team, and other governance-related meetings as directed by the Executive Director. 

• Prepare, distribute, and maintain agendas, meeting packages, reports, resolutions, and supporting governance documentation. 

• Record, format, distribute, and archive meeting minutes, ensuring accurate documentation of decisions and action items. 

• Maintain Board files, governance records, corporate documents, policies, and meeting archives in accordance with organizational and legislative requirements. 

• Coordinate Board onboarding, governance communications, annual governance processes, and related administrative follow-up. 

• Support timely and accurate documentation and follow-up related to governance decisions and activities. 

 

3. Executive & Leadership Coordination – 25%

Responsible for providing day-to-day administrative support to the Executive Director and Leadership Team and assisting with organizational priorities and initiatives. 

• Provide day-to-day administrative support to the Executive Director and Leadership Team, including calendar management, meeting coordination, and correspondence. 

• Assist with preparing reports, presentations, briefing materials, and other leadership documentation. 

• Track leadership action items and provide administrative follow-up to support organizational priorities. 

• Provide billing and other administrative support as directed. 

• Assist with planning, documentation, evidence collection, and administrative coordination for ACDS accreditation, quality improvement initiatives, and other corporate priorities. 

• Coordinate special projects and organizational initiatives and perform other related duties as assigned. 

 

4. Organizational Documentation & Coordination – 15%

Responsible for maintaining organizational resources and providing administrative coordination that supports consistency, accessibility, and operational efficiency across ARBI. 

• Maintain organizational templates, policies, shared files, and administrative resources to support consistency and operational efficiency. 

• Organize and maintain organizational documentation to ensure information is accurate, accessible, and current. 

• Support document management and administrative processes across the organization. 

• Provide backup support to front office staff as required. 

• Assist with general organizational coordination and administrative activities as needed. 

 

Qualifications:  

• Diploma or certificate in office administration, business administration, human resources, or a related field, or an equivalent combination of education and experience. 

• Minimum of 2 years of experience in an administrative, executive support, or human resources support role. 

• Experience coordinating recruitment, onboarding, or HR administrative processes is an asset. 

• Experience supporting senior leaders, boards of directors, or nonprofit organizations is an asset. 

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines. 

• Excellent written and verbal communication skills, including the ability to prepare professional documents and meeting minutes. 

• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. 

• Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams, and the ability to learn new systems quickly. 

• Strong attention to detail, sound judgment, and the ability to work independently while collaborating effectively with others. 

• Successful completion of a Police Information Check and Vulnerable Sector Check as a condition of employment. 

 

Application Deadline:   

This position will remain open until a suitable candidate is found. Applications will be reviewed on a rolling basis. 

Please forward cover letter and resume to: 

Kim Anthony 

Interim Executive Director 

E-mail: careers@arbi.ca 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.